Privacy Policy

This Privacy Policy explains how RXS Group LLC, doing business as America's Restoration Contractor ("ARC," "we," "us," or "our"), collects, uses, and protects information when you visit arcsvcs.com, contact us, or use our restoration services. By using our website or providing us your information, you agree to the practices described here.

1. Information We Collect

We also automatically collect limited technical data (such as IP address and browser type) through standard website analytics.

2. How We Use Your Information

3. SMS / Text Messaging

By providing your mobile phone number and opting in, you consent to receive text messages from America's Restoration Contractor (ARC) related to your service request — including appointment confirmations and reminders, technician arrival notifications, job and insurance-claim status updates, and replies to your questions.

Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out of text messages, or reply HELP for assistance. Opting out of SMS will not affect your ability to receive service by phone or email.

We do not share your mobile information, text messaging opt-in, or consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information-sharing categories described in this policy and will not be sold, rented, or shared with any third parties.

For questions or support related to messages you receive from us, you can reach us directly at (832) 650-6500 or help@arcsvcs.com.

4. How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (for example, our messaging platform, scheduling tools, and payment processors), and with insurance carriers or adjusters when necessary to process your claim, or when required by law.

Consumer data, including mobile numbers and SMS consent data, will not be transferred to external organizations. We do not share consumer data, including mobile numbers and SMS consent data, with external organizations except as necessary for essential service delivery or as legally required.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You may opt out of text messages at any time by replying STOP. You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

7. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.