Burst pipe, slab leak, or storm flooding in Katy? ARC dispatches 24/7 from Houston, extracts the water, dries your home to IICRC S500 standards, and documents everything for your insurance claim.
Katy sits on the western edge of Greater Houston, and it gets the same heat, humidity, and heavy rain as the rest of the region. Water damage spreads fast in that climate. What starts as a manageable leak can turn into a mold problem within 24–48 hours, so the first hours after a loss matter most.
A real person answers our line 24 hours a day, 7 days a week. When you call, we dispatch right away. Our average on-site response time across the Houston area is about two hours, and our target is to reach locations in Greater Houston, including Katy, within 120 minutes of your call.
Our IICRC-certified technicians assess the full extent of the damage, remove standing water with truck-mounted extraction, set up industrial air movers and dehumidifiers, and record moisture readings at every stage. When the job is done, you have a complete record your insurance adjuster can act on.
Broken supply lines, burst pipes, overflowing sinks, and appliance failures. It's the least hazardous type, but it still does damage fast if it isn't extracted right away.
Washing machine overflows, toilet overflows without feces, and dishwasher leaks. It contains contaminants, so it needs proper PPE and disposal protocols.
Sewage backups and floodwater from bayous, creeks, or storms. It's highly contaminated and needs full protective protocols, antimicrobial treatment, and removal of affected materials.
Katy lies upstream of the Addicks and Barker reservoirs, and much of the area drains toward Buffalo Bayou. During Hurricane Harvey in 2017, neighborhoods near the reservoirs flooded and stayed underwater for days. Heavy rain can still push water into homes near the reservoirs, Buffalo Bayou, and the creeks and drainage channels of the Cypress Creek area to the north.
Hurricanes, tropical storms, and slow-moving downpours can drop several inches of rain in a few hours. Flooded streets, overwhelmed drainage, wind-driven rain, and roof damage can all let water into walls, floors, and ceilings.
Hard freezes are rare in Katy, but they happen. During Winter Storm Uri in February 2021, frozen pipes burst in homes across the Houston area, many of them in attics and exterior walls. Pipes that split inside a wall or ceiling can soak insulation and drywall before anyone notices.
Most Katy homes are built on concrete slabs, and the region's clay soils shrink and swell with the weather. A leaking supply or drain line under the slab can show up as warm spots, damp flooring, or a higher water bill. Supply line, water heater, and appliance failures are also common causes.
1. Emergency dispatch. We answer 24/7 and send a crew right away. Time is critical with water damage.
2. Assessment & extraction. We take moisture readings, map the moisture, and find the source. Truck-mounted extraction then removes standing water from every affected area.
3. Drying & monitoring. We set up industrial air movers and dehumidifiers. Daily psychrometric readings track drying progress until your home reaches the IICRC S500 dry standard.
4. Documentation & close. We compile complete drying logs, moisture records, and equipment reports and submit them to your insurer with the final invoice.
If materials can't be saved, ARC can also handle reconstruction, so one company takes you from the first call to move-in ready. If mold has already started, see our mold remediation service.
We work directly with your insurance company. We provide documentation to IICRC standards from day one (moisture maps, psychrometric readings, and equipment logs), talk with your adjuster about scope and documentation, and write estimates in Xactimate, the same software insurers use. We bill your insurer directly, so you pay only your deductible. All major carriers are accepted. How the claim process works
If there is any risk of electrical hazards or structural instability, leave the property and call 911 first. If it's safe, shut off the water supply. Don't start cleaning or throwing things out yet, because undisturbed damage documents better. Move valuables and important papers away from the water if you can do it safely.
We serve homeowners and commercial property owners throughout Katy and nearby communities in Harris, Fort Bend, and Waller counties, including:
Not sure if we cover your address? Call (832) 650-6500. If we can reach you, we will. See our full service area.
We answer 24/7 and dispatch right away. Our average on-site response time across the Houston area is about two hours, and our target is to be on-site within 120 minutes of your call anywhere in Greater Houston, including Katy.
It depends on your policy and what caused the damage. Standard homeowners policies often cover sudden, accidental water damage such as a burst pipe, while flooding from rising water usually needs a separate flood policy. Either way, we document the loss to IICRC standards, work with your adjuster, write the estimate in Xactimate, and bill your insurer directly, so you pay only your deductible.
Put safety first: if there's any risk of electrical hazards or structural problems, leave and call 911. If it's safe, shut off the water at the source and move valuables out of the affected area. Don't start cleaning up or throwing things away. Undisturbed damage is easier to document for your claim.
Yes. Floodwater from bayous, creeks, and storms is treated as Category 3 (black water). We use full protective protocols, remove contaminated materials, and apply antimicrobial treatment before drying and rebuilding.
It depends on how much water there is, what materials got wet, and how long they stayed wet. We take daily psychrometric and moisture readings and keep our equipment running until your home reaches the IICRC S500 dry standard. You'll get the drying logs as part of your insurance documentation.